General Questions
When will I get my product ?
It depends on where you are. We take 1/2 days to process your order and. Orders processed will take 4-7 business days to arrive. Overseas deliveries can take anywhere from 5-10 days. Delivery details will be provided in your confirmation email.
Do you ship all over the world ?
Yes, absolutely. We ship worldwide.
Why is my order taking so long to arrive?
This is due to the high amount of orders we process and ship. We are doing our best to provide you with the fastest shipping service available so that you can get your products in the soonest time possible.
How do I track my orders?
You can track easily your order, check your email for shipping confirmation and track your order
From where do you ship your product?
Our offices are located in France. Our international warehouse is located in USA, EU & China.
There are some items missing from my order, what's going on?
Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question at hello@sofressh.com. We will send you a similar replacement item as soon as possible.
I still have not received my order. What takes so much time?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can trace your order and see where it is at any time. If you still feel that you need help in tracking your package, or would like to inquire about it, please contact us
Do you have a refund policy
We here at Sooth Fresh are confident that you will achieve some amazing results at home, but if not, we do offer a 30-day money back guarantee! For more information, please read more about our refund policy.
Is there any warranty ?
Yes Our 1-year warranty covers any manufacturing defects that may occur under normal use. This includes defects in material or workmanship. To claim your warranty, please contact our customer service team with your order number, the issue you're experiencing, and any relevant photos or documentation. Our team will then guide you through the warranty process.
The warranty does not cover any damages or defects caused by misuse, abuse, accidents, or non-compliance with the product instructions. It also does not cover normal wear and tear, unauthorized modifications, or damage caused by exposure to harsh environments, such as extreme temperatures, humidity, or moisture.
Headache Relief Cap
What is the SoothFresh Headache Relief Cap?
The SoothFresh Headache Relief Cap is a wearable device that provides all-natural relief from headaches and migraines. It uses cold and hot compression therapy to alleviate localized pain.
How does the SoothFresh Headache Relief Cap work?
The cap works by applying either cold or hot compression to your head. For cold therapy, freeze the cap and wear it for 15 minutes. For hot therapy, microwave the cap for 10 seconds, adjusting the time in 5-second increments until the desired temperature is reached.
What conditions can the SoothFresh Headache Relief Cap help with?
The Headache Relief Cap can help with headaches, inflammation, eye/cranial & facial tension, sinus & stress relief tension, and puffy eyes.
What is the cap made out of?
Yes, to use the hot therapy, simply microwave your Headache Relief Cap for 10 seconds and The Headache Relief Cap is made of dark, buttery-soft fabric that naturally blocks sunlight and breathes easily for comfort. in 5-second increments until it reaches your desired temperature.
Is the SoothFresh Headache Relief Cap adjustable or one-size-fits-all?
The SoothFresh Headache Relief Cap is designed to fit most head sizes comfortably. The materials used in its construction allow for a degree of stretch and flexibility to accommodate a range of head sizes.
Can I use the SoothFresh Headache Relief Cap if I have sensitive skin or allergies?
The SoothFresh Headache Relief Cap is made with buttery-soft fabric that is gentle on the skin. However, if you have specific material allergies, we recommend reviewing the product materials listed on our website or contacting customer service for more detailed information.
How long will it take to see results with the SoothFresh Headache Relief Cap?
Many users report feeling relief within 15 minutes of using the cap. However, the exact timing can vary from person to person. If you have chronic or severe headaches, it might be helpful to use the cap for longer sessions or to use it in conjunction with other treatments recommended by your healthcare provider.
FAQ
How do I charge the Bladeless Neck Fan and how long does it take to fully charge?
The Bladeless Neck Fan comes with a USB cable for charging. You can connect it to any power source like a computer, power bank, or wall adapter that supports USB. The charging time may vary depending on the power source, but typically, it should be fully charged within 2-3 hours.
Is the Bladeless Neck Fan heavy to wear around the neck for extended periods?
The Bladeless Neck Fan has been designed with user comfort in mind. It is lightweight and ergonomically designed to rest comfortably around your neck without causing any strain or discomfort, even after prolonged use.
Can I adjust the speed of the Bladeless Neck Fan?
Yes, you can adjust the speed of the fan according to your comfort. It has different speed settings that you can easily control to get the desired cooling effect.
Is the Bladeless Neck Fan safe to use for children?
Yes, the Bladeless Neck Fan is designed without wings and has 78 air outlets around the neck, making it safe for children and the elderly. There's no risk of hair or fingers getting caught in the fan blades because it doesn't have any.
How long does the battery last on the Bladeless Neck Fan?
The battery life of the Bladeless Neck Fan depends on the speed setting used. On a full charge, it offers 6 to 17 hours of runtime. The fan uses high capacity 4000 mAh batteries to ensure prolonged usage.
Is the Bladeless Neck Fan water-resistant? Can I use it during workouts?
The Bladeless Neck Fan is not water-resistant. While it can be used during light workouts, it is not recommended to use it in high-intensity workouts where it might come in contact with a lot of sweat or in the rain.
Can I use the Bladeless Neck Fan while running or during physical activities?
Yes, the Bladeless Neck Fan is designed to stay secure around your neck during a variety of activities. However, for high-intensity activities, it may move and its effectiveness could be reduced due to increased body heat and sweat.
How loud is the Bladeless Neck Fan?
The fan motor of the Bladeless Neck Fan has been optimized to generate minimal noise during operation. It produces noise levels of at least 25 dB, which is quiet enough for you to hear your own breathing.
How strong is the airflow from the Bladeless Neck Fan?
Customer feedback tends to be diverse with many appreciating the airflow and finding it sufficiently cooling, whereas a few others were hoping for a more robust breeze. However, this largely seems to depend on personal comfort preferences and the specific environmental conditions in which the fan is used. The majority of customers have acknowledged the product's effectiveness in making them feel cooler, proving its utility in various settings.
Does the Bladeless Neck Fan create cool air or just circulate existing air?
The fan does not have a built-in cooling mechanism like an air conditioner; it operates by circulating the existing air around you. In a cooler environment, this can provide a more noticeable cooling effect.
What does the one-year warranty cover for the Bladeless Neck Fan?
The one-year warranty for the Bladeless Neck Fan covers any defects in material or workmanship under normal use during the warranty period. During this period, we will either repair or replace the product at no charge. To claim the warranty, you need to keep your proof of purchase and contact our customer service. They will guide you through the process. Please note that the warranty does not cover any damage caused by misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage.